Seneca County Chamber of Commerce
Job Announcement/Description

Position: Member Services Coordinator
Reports To: Executive Director
Status: Full-Time, Salaried

Job Summary:

The Member Services Coordinator is responsible for supporting all aspects of the Chamber’s strategic programs and community outreach efforts. Working in conjunction with the Director of Communications & Tourism Promotion, this position will provide support for marketing initiatives that advance tourism, implement membership recruitment and retention strategies and help coordinate all Chamber special events and activities.

Essential Job Responsibilities/Functions:

• Recruitment of new Chamber members & retention of existing members through a
concerted sales campaign.
• Assist in the production of program flyers, welcome packets and related marketing
material.
• Maintain the Chamber’s Internet presence and help facilitate its social media marketing campaigns.
• Generate reports that capture website statistics and visitor usage.
• Assist with responding to Public Relations inquiries and related activities.
• Generate reports for tracking media coverage and publicity efforts.
• Assist the Chamber’s Ambassador Committee with the coordination of Chamber
programs and events (Annual Dinner, Cork & Fork, Golf Tournament, Membership
Barbeque, Business After Hours, ribbon-cuttings, luncheons and membership mixers).
• Produce event photography.
• Manage Chamber lists and databases to ensure accurate communications.
• Serve as committee liaison; provide minutes for Tourism, Ambassador and SCACOT
meetings.
• Provide back-up customer service/telephone support to Visitor Center Coordinator.
• Coordinate annual Travel Guide advertising sales campaign.
• Monitor, analyze, and report member successes and key issues.
• Respond to general inquiries and visits from members, prospects and visitors.
• Generate research, reports and documents as required by the Executive Director and
Director of Communications & Tourism Promotion.
• Performs additional duties as assigned by the Executive Director.

Qualifications:

• Associates or Bachelors degree in appropriate field OR equivalent work experience in a sales or marketing position.
• Excellent written skills.
• Computer proficiency in Windows environment, Microsoft Office products (including
knowledge of databases and spreadsheets), email, Internet and Social Networking
media. Graphic design skills preferred (Publisher, In Design) but not required.
• Excellent organization skills and detail oriented.
• Excellent oral and interpersonal communications skills (including ability to make
presentations to external members).
• Exceptional customer service skills.
• A self-starter with the ability to work with little supervision.
• Team player with the ability to work cooperatively with colleagues in a fast-paced
setting.
• Experience in an office setting.
• Valid New York State driver’s license and reliable transportation.


Additional Requirements:
• Knowledge of Seneca County and enthusiasm to actively promote the community.
• Ability to work overtime as needed.
• Occasional night and weekend work, including mandatory attendance at all Chamber
events.
• Ability to take photographs with a digital camera.
• Ability to lift up to 50 pounds and be able to perform light maintenance tasks.

Evaluation:

The Member Services Coordinator will be given an annual evaluation by the Executive Director based upon this job description. Additionally, a semi-annual, informal evaluation may be instituted.

Accountability:

As the Member Services Coordinator, he/she will keep the Executive Director informed at all times concerning internal and external issues related to the Chamber and its position in the community. All employees are required to demonstrate honesty, integrity and the professionalism necessary to uphold the respected image of the Seneca County Chamber of Commerce. In addition, employees are expected to maintain confidentiality with regards to access to data handled or obtained in the normal performance of job duties.

Employee Signature: ______________________ Manager Signature: ______________
Date: ______________________ Date: ___________________

Finger Lakes Workforce New York (FLWNY) offers Local Businesses On-the-Job Training (OJT). You Hire or Promote, You Train, They Pay.

What is an OJT?

• Hands on training that you design - FLWNY can help
• A reimbursement to offset training costs
• An opportunity to train employees your way
• An investment in your company

Who can I hire?

• Applicants who are pre-qualified by our office and referred to you
OR
• Applicants you send to us for eligibility screening. FLWNY will notify you if they qualify

How does it work?

• FLWNY match qualified applicants with approved job openings
• FLWNY design a training plan that meets your needs
• You get reimbursed for the some of the costs of training during the OJT period (50% up to a $4,000 cap for some workers; up to 90% for others)

Interested in hiring or promoting an employee through the OJT Program?

FLWNY Business Service Representatives would be happy to meet with you to explain the details of the program. Please contact Chris Brown at 315-539-1907 (cbrown@co.seneca.ny.us) or Ryan DeVay at 315-539-1914 (rdevay@co.seneca.ny.us) for more information.

If you’re planning to hire or promote in the next six months, please contact us now. They might be able to set aside your funding

Whether you need to find a job, change jobs or build your job skills, we can help! We can make your search easier and provide you with expert guidance and quality resources. Let Seneca County Workforce Development assist you in becoming the best candidate for the job by attending one of our many workshops. The following workshops are currently being offered: Career Group, Resume 101, Basic Job Search, Interviewing Techniques, What is Next? Surviving Job Loss, WorkKeys, Employment Skills Training and What Job Seekers with Disabilities Need to Know. Please call 315-539-1905 to register.

The Finger Lakes Workforce Investment Board offers training programs in four counties. For a list of the programs offered visit: www.fingerlakesworks.com/seekers_calendar.php

The Seneca County Department of Workforce Development offers skills assessment, workshops and other personal assistance to people seeking employment. Job postings are available from local sources and the New York State Job Bank. The Seneca One Stop center is a part of Finger Lakes Works.